What is the booking process like?

After completing payment, you will receive a payment confirmation email. Toby will then start to match you with an available Pro tailored to your service goals. Once we find the right match, you will receive a booking success confirmation email. In the case that Toby cannot find an available Pro, you will receive an email for an unsuccessful booking. Your authorized payment will be refunded back to your original form of payment shortly after.

COVID-19 Safety Protocols

For the safety and health of our clients, cleaners can only take orders after we verify that they have not been to mainland China in the past 14 days and that they will wear a mask during services. In order to prevent the spread of the virus, we strongly recommend clients who have been to mainland China in the past 14 days or have COVID-related symptoms (e.g. fever, cough, sore throat, etc.) to seek medical consultation and self-quarantine at home. Please do not arrange for any home services during this time. Reach out to our support team to reschedule any previously scheduled appointments and we will waive all administrative fees for you. The safety of our clients and cleaners is our first priority.

Do your Pros have insurance?

HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for Pros according to the Employees' Compensation Ordinance.

Any expiry date for service packages？

Yes, expiry dates for service packages can be found in your package details. After purchasing the package, all services should be used before the expiry date or they will be forfeited.

Will the cleaner bring their own cleaning supplies?

We strongly recommend purchasing and providing cleaning supplies for the cleaner. Otherwise, you may be responsible for paying back the purchases made by your cleaner, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.

Reminder before service provider comes

Please kindly pay attention to the door bell or phone notifications to ensure that you can open the door for our service providers. If customers fail to open the door on time, our service providers will wait nearby for 45 minutes. If customers still fail to open the door for the service provider after 45 minutes, the service providers have the right to leave and terminate the service. If customers answer the door after the first 45 minutes, the service providers will continue to provide services according to the original time slots. No refund or rescheduling will be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 during our business hours at least one business day before the service date.

More FAQ about Home Cleaning service.

For more FAQ about our home cleaning service, please refer to https://toby.fyi/YP00Z5

Home Cleaning and Housekeeping Services by Professional Helpers

How to Book

Book your service easily with 6 steps

Place Your Order Easily

Pick a time,
1-minute booking process

Order confirmation

You will receive confirmation from our experts

Enjoy Your Service

Our expert will show up
on time at your doorstep

Our Cleaners

Select now from quality cleaners who have undergone our screening process

100% Local Residents

All our cleaners have Hong Kong
identification card

Professional

All our cleaner have ERB certificate
for 2 years above cleaning experience

Background Checked

We interviewed every cleaner
personally to ensure our quality

Over 120,000 hours of service
completed by our part time maids

120,000+hours of service completed by our cleaners

Real Customer Reviews from Google

Hear what users like you have to say about our service

Marco 13 June 2020

Easy to use. Good choice of cleaners and different prices.

梁小姐 08 June 2020

非常滿意, 好用

陳先生 07 June 2020

黃姨姨非常好有禮貌, 非常滿意

Henry Colbert 07 June 2020

The app is life saving. Incredibly useful, it’s prompt and easy to use the app and contact cleaners. Thank you!

Tar 05 June 2020

Great experience. Love this website - it’s so easy to use and the cleaners are great

Patrick Leung 01 June 2020

Perfect! It was a great experience for a renovation cleaning

Susanne Au 25 April 2020

家務助理態度好好!

Mrs Fang 22 April 2020

I have been using Lazy for 2 years. Had no problems.

Anna Scott 18 Febuary 2020

Great way to find a cleaner

高小姐 08 Febuary 2020

非常準時

Elina 03 Febuary 2020

Great cleaning service! Highly recommended!

Kate Y 21 January 2020

Great app, have had several cleans through Lazy. I found my cleaner always on time. No complaints. Useful

Mrs Wong 18 January 2020

Great cleaning service. I’m definitely happy with Lazy app.

Matthew B 12 January 2020

Sparkling. Very nifty service for us. Lazy is a great way of finding a fantastic cleaner. A resourceful and reliable app.

Fatih D 8 January 2020

Ms Lee is an excellent cleaner. She is helpful and fully understand what I need.

Mr Tsui 30 December 2019

Good customer service. I really appreciate the customer service team calling me after the service to follow up my need.

Christie Ng28 December 2019

First time user. I was surprised by the cleaner's efficiency and the cleaning work was done very well and quickly. Satisfying experience!

Ron Ng 29 November 2019

家務助理清潔得乾淨，態度很好。不過間中會遲上來，唯一美中不足。

Leslie L. 27 November 2019

第一次使用Lazy服務。外傭離開一段時間時不錯的替代。姐姐服務細心，清潔乾淨。有需要會再選用他們的服務。

Melisa 24 November 2019

試過幾個姐姐，最後試到個啱心水嘅，而家一直搵佢上來我屋企幫手做清潔。CS服務唔錯，幫我換左幾次人，態度都一直好好。感激！

Katie 20 November 2019

很方便的app！第一次用app預約，很快就有姐姐上門！

Elise 18 November 2019

時間安排十分靈活。我之前屋企有事幾次做唔到清潔，佢哋都肯幫我做調動。

John Y. 12 November 2019

服務很好。上來的家務助理專業細心，家中很久沒有清潔的窿罅位也清理得乾乾淨淨。

Jessie 10 November 2019

姐姐十分專業，非常幫到手

李小姐 3 November 2019

上次幫我嘅姐姐遲左成15分鐘，清潔都麻麻地。

Celebrity Testimonial

Words from Hong Kong's Celebrity

Cleaner is really professional and attentive, there was minimal criticisms I could make.

Coffee Lam 林芊妤

16/04/2016

The Service was safe, clean and dry. Four hours of service is enough for us. At least once a month, the cleaner sorts all the cleaning issues out.

Skye Chan 陳倩揚

15/03/2016

After a trial of the service, I felt that cleaner was very professional, and all of them have ERB certificates, or more than 5 years of cleaning experience.

Venus Chow 周嘉義

08/04/2016

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Real Customer Reviews from Google

Celebrity Testimonial