Home Cleaning Service
What's included in a cleaning?
Suggested working hours for your home cleaner:
|Frequency||Below 400 sqft||400 - 800 sqft||800 sqft above|
|At least once a week||3 hours||4 hours||5 hours|
|Biweekly||4 hours||4 hours||5 hours|
We have covered third party liability insurance for our services.
Cleaners reserve the right to reject to perform any cleaning tasks that they deem it's a life and health risk. E.g. cleaning of an object or area at a high location and requires climbing.
Above pricing have included transportation fee, except to remote areas.
3 hours minimum for a booking
Surge charges after 6:00 pm expected to be about +$20 per hour
Transportation fee might be charged for certain locations.
Cleaning equipment and vacuum cleaner will not be provided.
Home Cleaner and housekeeper will give their best effort to complete the tasks on time. They reserve the right to reject to perform any tasks that they deem it is a life and health risk.
Home Cleaning Service
Our network of home cleaners cover Hong Kong Island, Kowloon and New Territories. Our users can request services an hour before the date and time of the appointed service. Appointments made through our platform, takes on average one working day to match the proposed cleaning appointment with a suitable cleaner.
After completing the payment, you will receive a confirmation email. Meanwhile, we will start the matching process to domestic helper for you. Upon successful matching, you will receive a booking success confirmation email. If no matching can be made, you will receive an email stating your unsuccessful application before the service, while the authorized payment will be refunded to your account.
Please be advised that we will be available to hear from you any time between Monday to Sunday 9 am to 6pm.
Lazy maintains a vast network of experienced cleaners. They know best how to make homes welcoming. Our professionals are assigned circumstantially. What you do want to know is that we always pick the best-suited individual for your assignment; Trust is important, and so is consistency. We encourage you to build fitting relationships with our professionals.
We also encourage and promote our home helpers to devote themselves to their preferred user. This is why we have included preference options to facilitate your selection of favourite professional on our mobile app. But no surprise, popular helpers are easily occupied, so make your booking in advance or in a fixed schedule. While your interest is registered, we will prioritise your request; We will let you have details about your assigned professional prior to your appointment.
If you are going for a vacation and you are not able to use our service in the next couple of weeks, you are given the option to skip your regular booking.
Every plan carries a minimum term, skipped bookings during the term will be billed and added to your saved cleaning credits.
Something come up? No worries. We're flexible. Feel free to reschedule your booking for free, as long as you notify us at least 24 hours in advance. Once we received your request, we will follow up immediately
If you have subscribed to our plan, you can either choose to reschedule only the next booking or to reschedule for all subsequent bookings. However, the new service time you request must be before or within the next 7 or 14 days of your original service time, depends on the terms of the plan. If you are looking to reschedule more than 7 or 14 days later, you might consider using our skip booking function
Before you make any changes, please get the consent from cleaner, whether she is available or not to work upon your requested time.
If you want to adjust the total length of the booking go to the booking details and select Add Hours. You can choose your new booking length.
For subscription user, make sure you let us know if you want to apply this change to all subsequent bookings or only apply to one booking.
Before you make the change, please get the consent from cleaner, whether she is available or not to work overtime
With regards to subscriptions plans they are:
One-Off Cleaning Session
This is up your preference. Some users give their keys to their housekeepers after trust is built while others prefer to be at home and watchful during the service.
The service fee will be charged in prior to the service and Lazy shall pay our helper after the home cleaning session.
If the user cancel the service within 24 hours before the start of the session, the user will be charged for the full session of the service.
If the user books a monthly package, the user can only cancel it after the package expires.
To safeguard the interests of our users and avoid any potential conflicts, Lazy does not recommend cash payment.
Payments are processed and protected by Third-Party payment companies (Braintree/PayPal), all the information of user is strictly confidential.
We like to keep our positions covered, as we do for yours. We have covered 3rd party liability insurance and personal accident insurance for all our home cleaning services.
Yes, you can change your home cleaner anytime.
The Lazy platform is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professional cleaners to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.
|Booking Cancellation Policy|
|Short notice cancellation fee||Cancel less than 2 hrs before booking||Unable to refund|
|Missed appointment fee||A cleaner arrives for a scheduled booking, but they're unable to gain entry or get started.||Unable to refund|
|Note: If your plan carries a minimum term of 1, 3 or 6 months, skipped bookings during the term will be billed and added to your saved cleaning credits. Additionally, cancelling your cleaning plan before the end of the term will result in a cancellation fee of HKD$500.|
Cancel my cleaning plan
If you're looking to cancel your full cleaning plan there are a few things we'd like you to consider: Lazy has thousands of professional cleaners on our platform. Let us help you find the right one to meet your needs. Once you've found the right cleaner for you, you can easily have them back time and time again to clean your home just the way you like it.
Looking to change how often your cleanings occur? It’s easy to change the frequency of your cleanings by whatsapp to +852-55778724 or email us at [email protected]. With Lazy you can ensure that the quality of your cleaning service will be mediated, and you work with your cleaner.
Don' t forget, with Lazy your happiness is always guaranteed. We stand behind the service our professional cleaners deliver and every booking is insured.
Enjoy peace of mind by tracking the progress of your cleaner during your cleaning using the Lazy app.
If your plan carries a minimum term, cancelling before the end of the term will result in a HKD$500 cancellation fee. If you're enrolled in one of our cleaning plans you can cancel at any time without a cancellation fee prior to the next cleaning plan begins.
Everyone at Lazy is focused on providing the best service possible for you. You can deactivate the auto-renewal of your upcoming cleaning plan for free by whatsapp +852-55778724 or email us at [email protected]